Complaints Procedure

At My Medicines Online, we are proud of our high standards and our quality of service. The majority of our customers are very happy with the services that they receive from us. However, there may be rare occasions where a customer is not satisfied and may wish to complain about a service or a product.

For any complaints, please contact the Superintendent Pharmacist via telephone or email.

Name of Superintendent Pharmacist: Ramiz Bahnam
Telephone: 01273 472558

We will acknowledge your complaints within 72 hours and aim to resolve the matter within 7 to 14 days of receipt. In a few cases, this timeline may be exceeded, but we will inform you of the progress throughout the period. In the majority of cases, however, the issue is resolved in a matter of days.

Complaints about NHS services are also dealt with by NHS Health Services Commissioner.